Privacy Policy

Effective date: 2026-04-23. Last updated: 2026-04-23.

This Privacy Policy describes how PicklePlan, Inc. ("PicklePlan", "we") collects, uses, and shares information when you use our coaching marketplace (the "Service").

1. Data We Collect

We collect the following categories of information:

Account information: email, name, password hash, role (student or coach), and optional avatar.
Profile information: coach bio, certifications, hourly rate, session types, skill specialties, and optional approximate location (rounded to ~1 km precision; never your exact address).
Booking and payment records: sessions booked, completed, rescheduled, refunded, and payout history (processed through Stripe).
Usage data: IP address, device/browser info, pages viewed, and actions taken, used for security and product improvement.
Communications: messages exchanged on the platform, feedback submissions, and support tickets.

2. How We Use Your Data

To operate the Service — authenticate you, power bookings, process payments.
To match students with coaches via search, proximity, and skill filters.
To communicate with you (transactional email, session reminders, opt-in digest emails).
To detect, investigate, and prevent abuse, fraud, and security incidents.
To improve the Service and develop new features (aggregated, non-identifying analytics where practical).

3. Third-Party Sub-Processors

We share minimum-necessary data with the following sub-processors to deliver the Service:

Stripe, Inc. — payments, payouts, and Connect onboarding for coaches. We share booking amounts, customer identifiers, and payout metadata.
Google LLC — OAuth "Sign in with Google" and, when you explicitly connect it, Google Calendar integration for availability sync. We never post to your calendar without your consent.
Resend — transactional email delivery (booking confirmations, reminders, password resets).
Railway / hosting provider — infrastructure hosting.

4. Data Retention

We keep your account data for as long as your account is active. After account deletion (or 24 months of inactivity), we remove or anonymize personal data except where we are legally required to retain it — e.g., tax records (7 years), financial audit trails, and dispute-resolution records. Booking and payment records that are tied to tax or regulatory obligations are preserved regardless of account status.

5. Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you.
Correct inaccurate personal data.
Request deletion of your account and associated personal data (subject to retention exceptions above).
Export a machine-readable copy of your data (GDPR Article 20; endpoints shipping in a follow-up PR).
Object to, or restrict, certain processing activities.
Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email privacy@pickleplan.com.

6. Location Data

When you opt in to location sharing in your profile, we round your coordinates to approximately 1 km precision BEFORE storing them. Your exact GPS coordinates never leave your device. You can turn location sharing off at any time; turning it off excludes your profile from proximity-based matching regardless of any coordinates previously stored.

7. Cookies

We use cookies that are strictly necessary to authenticate you and to run the Service. We do not use third-party advertising cookies. A cookie-consent banner will appear on first visit once that feature lands.

8. Children's Privacy

The Service is not intended for children under 13. If we learn we have collected personal data from a child under 13 without parental consent, we will delete it.

9. Changes to This Policy

We may update this policy. Material changes are communicated via email or in-app notice at least 14 days in advance.

10. Contact

Questions about this policy? Email privacy@pickleplan.com.